What happens after 200 questions?+
Questions wait until the next month, or start Business for AI included. The desktop app's own AI runs on the laptop and is never counted.
Who needs a licence?+
One licence per employee who uses the desktop app, covering up to 3 of their computers. Leaders, HR and admins who only use the web dashboard are free.
Do employees ever manage an AI key?+
No. Reattend runs the AI; nobody in your organization sees a key.
Is there a free trial on Business?+
Yes. 15 days of Business free for your whole organization, no card. Add a card before it ends to keep Business. Otherwise the organization moves to Free and nothing is deleted. If it has more than 20 employees on the desktop app, the extra ones stop syncing until it upgrades or frees licences. Need more than 99 employees or on-premise?
Talk to us.
Can I move from Free to Business later?+
Yes. Your memory, decisions, and people carry over - nothing is re-indexed or lost. An admin starts Business from Billing and every desktop app picks it up automatically.
What if I want on-premise or air-gapped deployment?+
That's the Government tier - single-tenant or fully air-gapped, with a trainer dispatched to scan and onboard existing paper records via OCR. Common for public-sector and regulated-industry buyers.
Talk to sales and we'll scope it together.
How does support work on Free vs. Business?+
Free gets email support, typically within 3 business days. Business gets same-business-day support.
