What does "bring your own key" actually mean?+
You add an API key from Anthropic, OpenAI, or Gemini in Settings, and Reattend uses it to answer questions and structure your memory. The key is encrypted at rest and never touches our budget - your usage, your bill, directly from the provider.
On Managed, do employees ever see the AI key?+
No. On Managed there is no key to see: Reattend runs the AI. On Bring your own key, an admin connects the organization's key once under Control Room → Settings, and it never appears in anyone else's account.
Is there a free trial on Managed?+
Yes. 15 days free for your whole organization, no card. Add a card before it ends to keep Managed; otherwise the organization moves to Bring your own key and nothing is deleted. Need more than 99 seats or on-premise?
Talk to us.
Can I move from Free to Managed later?+
Yes. Your memory, decisions, and connections carry over - nothing is re-indexed or lost. An admin starts Managed from Billing and everyone's account picks it up automatically.
What if I want on-premise or air-gapped deployment?+
That's the Government tier - single-tenant or fully air-gapped, with a trainer dispatched to scan and onboard existing paper records via OCR. Common for public-sector and regulated-industry buyers.
Talk to sales and we'll scope it together.
How does support work on Free vs. Managed?+
Free gets email support, typically within 3 business days. Managed gets same-business-day support plus a shared Slack channel with our team.
