Question 1

What is organizational amnesia?

Accepted Answer

Organizational amnesia is the loss of institutional knowledge that occurs when employees leave, transfer, or retire - taking their context, decisions, relationships, and unwritten know-how with them. It is one of the leading causes of repeated mistakes, slow new-hire ramp-up, and re-debated decisions inside fast-moving teams.

Question 2

How is Reattend different from Glean or Notion?

Accepted Answer

Glean is enterprise search - it tells you which documents mention a topic. Notion is a wiki - it stores what you write. Reattend is organizational memory - it captures decisions, the rationale behind them, who decided, when, and whether they were reversed. When someone leaves, their knowledge stays as institutional memory rather than walking out the door.

Question 3

How much does Reattend cost?

Accepted Answer

Reattend is free forever for organizations with up to 20 laptops, with 200 web questions a month on us or unlimited with your own AI key. Business is $15 per laptop per month, or $144 per laptop per year, and adds a control room for every head and team lead, Leadership and HR access, SSO, the audit log and AI included. Billing counts laptops running the Reattend desktop app; leaders, HR and admins who only use the web app are free. There is also a $9 per month single-user plan. Government and on-premise deployments are custom-quoted. Business starts with a 15-day free trial, the single-user plan with 7 days, and neither asks for a card.

Question 4

How does Reattend prevent organizational amnesia?

Accepted Answer

Reattend captures decisions with their full rationale, runs structured exit interviews when employees offboard, transfers knowledge to organizational roles rather than individuals, and uses a time-machine view to let you see exactly what the organization knew at any point in the past. The Weekly Audit feature scores your knowledge health and tells you exactly what is going stale.

Question 5

What is Reattend's compliance posture?

Accepted Answer

Reattend ships with a hash-chained WORM audit log, record-level RBAC enforced before retrieval, and GDPR self-export and erasure built in. Data is stored in a single US region today; dedicated regional and on-premise deployments are available for government and regulated engagements. SOC 2 is on the roadmap and will be pursued alongside the first regulated customer engagement that requires it. The Compliance page on reattend.com lists every control with its current status - shipped, in progress, or roadmap.

Question 6

Can Reattend run on-premise or air-gapped?

Accepted Answer

On the roadmap. The cloud product runs in EU or US tenancy today; on-premise and air-gapped deployment ship alongside the first government engagement that requires it. Contact us if that is your deployment model.

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